The Member Escalation Team is dedicated to resolving the most intricate and sensitive issues for individuals navigating their Prescription Drug Plan. We serve as the critical point of resolution, transforming challenging member experiences into opportunities to reinforce trust and deliver clear, effective solutions within the complex landscape of healthcare benefits. Our specialized expertise ensures members receive the dedicated support and advocacy essential for their peace of mind.

At the core of the Member Escalation Team is an unwavering commitment to Resolution and Advocacy. We believe in empathetic listening and decisive action, ensuring every member's complex issue is met with expert problem-solving and a dedicated pursuit of fair and accurate outcomes. Our values center on restoring trust and providing clarity, transforming moments of frustration into experiences of reliable support and genuine care.